FAQ

First, click on the product image or product name to view the item details. If needed, adjust the quantity you wish to purchase then click the Add to Bag button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout button right after you've added an item to your cart or you can click on the Bag button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Checkout button at the bottom right of the page will take you to the page to fill out your delivery and payment information.

Upon completing these fields, just click Pay Now. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

We accept a variety of payments including Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, & Shop Pay

You can request to cancel your order by contacting us at concierge@kitup.shop providing your order information and reason to cancel.

Items that are in transit or unable to be canceled prior to shipment are subject to our return policies and associated fees.

Please contact us at 724-506-8059 or concierge@kitup.shop for any sales inquiries or product questions.

If you need help placing an order please email us at concierge@kitup.shop

For in-stock items, orders typically ship within 1-2 business days. Please note that limited quantities may apply. For any other product please contact us at concierge@kitup.shop for detailed handling time.

After shipping, delivery usually takes an additional 1-5 business days.

Orders placed before 12:00 AM (PST) will be processed according to the timeline above.

Orders of $100 or more qualify for free shipping. For all other orders, a flat shipping rate of $12 applies.

For orders under 10 lbs, there is a $25 flat shipping rate. For orders over 10 lbs, the flat rate is $150.

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date.  Not all items are able to be returned, please see individual product pages and receipt information for additional details. Other exclusions may apply. Please contact us for details at concierge@kitup.shop for with any questions. 

Customers must submit a written request to concierge@kitup.shop in advance of returning items to receive a return authorization and appropriate instructions. 

A 15% return fee and the original shipping cost will be deducted from the credit issued once a return is completed.  Refunds are issued to the original method of payment used at the time of purchase upon confirmation of return and inspection. Please allow 1-3 business days to see the credit post back to your credit card, depending on the card issuer. 

We do not accept returns for orders shipped to International destinations.

Special orders begin production immediately upon order placement and are built to specification. Special orders cannot be changed, modified, canceled or returns. 

Damage + Defective Claims
If UPS, USPS or FEDEX deliveries arrive with evidence of damage, or if product received appears to be defective, customers must notify client services within 2 business days of the original delivery date.

Images of any damaged and/or defective items must be sent via email for a before return authorizations can be issued. Please contact our support team at concierge@kitup.shop to initiate this process.

In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, KIT UP will not be liable for non-receipt of goods or replacement of goods. 

Customers must contact us as concierge@kitup.shop. Images of any damaged and/or defective items must be sent via email for a before return authorizations can be issued. Returns sent that do not include Return Authorization will NOT be accepted. 

All returns & exchanges must be post-marked within 30-days of the initial delivery date without exception.

If UPS, USPS or FEDEX deliveries arrive with evidence of damage, or if product received appears to be defective, customers must notify client services within 2 business days of the original delivery date.

Refunds are issued to the original method of payment used at the time of purchase upon confirmation of return and inspection. Please allow 1-3 business days to see the credit post back to your credit card, depending on the card issuer.