Azteca Natural Rug in Vintage Blue design

SHIPPING TIME

IN STOCK items ship within 1 to 2 business days (limited quantities may apply).
Please allow an additional 1-5 days for delivery.

If an item is not ready to ship, the product page will clearly display the estimated shipping timeframe (typically within 2 weeks).

Shipping Cutoff Time is 12:00 am (PST).

SHIPPING CHARGES (Contiguous U.S.)

FREE SHIPPING for orders $100 and over

$12 Flat Rate for all other orders

Alaska & Hawaii: Please contact customer support for custom rates.
International: Please contact customer support for custom rates.

Upon Receipt of Shipment
Please carefully inspect goods before accepting delivery.  If any item arrives damaged or is defective, customers must reject the delivery and notify client services within 48 hours. 

If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify client services within 2 business days of the original delivery date.
Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.

If you have received item(s) that are incorrect and not as indicated on your purchase receipt, please notify the client services team within 2 days to initiate a replacement request.

In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, KIT UP will not be liable for non-receipt of goods or replacement of goods. KIT UP will assist in filing a trace and claim with the respective carrier to assist the client in locating lost parcels. 

Parcels that are unclaimed or refused will be subject to applicable return and restocking fees and will not be considered canceled.

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date.  Not all items are able to be returned, please see individual product pages and receipt information for additional details. Other exclusions may apply. Please contact us for details at concierge@kitup.shop for with any questions. 

Customers must submit a written request to concierge@kitup.shop in advance of returning items to receive a return authorization and appropriate instructions. 

A 15% return fee and the original shipping cost will be deducted from the credit issued once a return is completed.  Refunds are issued to the original method of payment used at the time of purchase upon confirmation of return and inspection. Please allow 1-3 business days to see the credit post back to your credit card, depending on the card issuer. 

We do not accept returns for orders shipped to International destinations.

Special orders begin production immediately upon order placement and are built to specification. Special orders cannot be changed, modified, canceled or returns. 

Damage + Defective Claims
If UPS, USPS or FEDEX deliveries arrive with evidence of damage, or if product received appears to be defective, customers must notify client services within 2 business days of the original delivery date.

Images of any damaged and/or defective items must be sent via email for a before return authorizations can be issued. Please contact our support team at concierge@kitup.shop to initiate this process.

In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, KIT UP will not be liable for non-receipt of goods or replacement of goods. 

If you have any further questions regarding your return, please contact us at concierge@kitup.shop.